This topic contains 7 replies, has 2 voices, and was last updated by  Admin 1 week, 2 days ago.

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  • #16908 Reply

    TIM

    When i try and view the playlist via a page the screen is blank , i have sent a few emails into support but heard nothing back , i have a full license

  • #16911 Reply

    Admin
    Keymaster

    Everytime we try to answer on your emails we get it back with “Connection refused by splashaccess”.

    Did you try to watch it via the device url?
    If you view it as just a page with the shortcode it will not know what to display there.

  • #16916 Reply

    TIM

    just added you to the whitelist ,please try again 🙂 .

    i have tried the following ,digital signage, devices then click on the long inc ?device=3

  • #16917 Reply

    Admin
    Keymaster

    When you go to the device itself does it list a playlist there or say “no program”?
    If the later, select one, save, try again.
    If it does have a non-empty playlist assigned, please check your server log (php/apache/nginx/… depending on what is used) if you have access to it.

  • #16918 Reply

    TIM

    Can you let me know what your email address , i will create you a user , might be easier 🙂

  • #16919 Reply

    Admin
    Keymaster
  • #16920 Reply

    Tim

    Updated my email to gmail just in case 🙂

  • #16921 Reply

    Admin
    Keymaster

    there’s a conflict with the Page Builder Widget Pack plugin
    F12 and then console then you can see the error: “$(…).isotope is not a function” in their plugin

    no idea how to get them to be compatible with each other…

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