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Viewing 15 posts - 1 through 15 (of 123 total)
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  • in reply to: Big Spinning Wheel #4567408
    Admin
    Keymaster

    The plugin is working up to WordPress 5.5.x. I guess you are working with WordPress 5.6

    Admin
    Keymaster

    if you mean the ds theme that is ok, you just have to add the signage shortcode to your page.

    in reply to: User belong to multiple customer #3577570
    Admin
    Keymaster

    Sorry, that is currently not supported.

    in reply to: Uploading GIF #3577356
    Admin
    Keymaster

    Can you upload the GIF to the normal wordpress media library?
    We use the same mechanism as that.

    in reply to: Recover Deleted Devices #3576985
    Admin
    Keymaster

    Once deleted the devices are gone, there’s no undo option.
    The only option would be to edit your database and change in the table {wordpress_prefix}_ds_device the auto_increment for id to the missing device number, then adding the device(s) in wordpress and then change the auto_increment back to the old value.

    in reply to: Latest Update #3576984
    Admin
    Keymaster

    Sorry but 1.5 is the latest version for the pro edition.

    in reply to: High Bandwidth Usage #3571746
    Admin
    Keymaster

    Not really, we use the widget provided directly by twitter.

    in reply to: High Bandwidth Usage #3571587
    Admin
    Keymaster

    They periodically check via ajax request if the timestamp of the last edit changed and only then update the content/refresh the page.
    So that shouldn’t be that much traffic.

    If you have the 1.6.4 enterprise version you can change under settings how often they check this.

    in reply to: High Bandwidth Usage #3571110
    Admin
    Keymaster

    How much is “high bandwidth”?
    Do you have a lot of videos or other large size files?
    Are your devices restarting regularly?
    I’d advise against caching plugins as those make you unable to update your slides.

    in reply to: How to Install Updates #3566938
    Admin
    Keymaster

    Chris, please send an email with your license code, so I can check.

    Assem, sent via email.

    in reply to: group device / scheduling #3566601
    Admin
    Keymaster

    Devices are automatically grouped by the playlist they serve; any change to a playlist is sent to all the devices.

    in reply to: Font size is not the same on preview as on display #3565898
    Admin
    Keymaster

    Hi, please update the plugin to 1.6.2 released yesterday and keep us informed if the issue persists.

    in reply to: l.clipboard.setClipboard is not a function #3564397
    Admin
    Keymaster

    Do you have javascript enabled?

    in reply to: Weather Problem #3562800
    Admin
    Keymaster

    Have you blocked api.met.no?
    the plugin gets the weather data from there.

    Admin
    Keymaster

    please explain “does not work”, what exactly happens?
    also scheduling runs based on the target device’s time setting, not your installations, in case that changes anything

Viewing 15 posts - 1 through 15 (of 123 total)